The Windquest Group

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Client Service Representative - Neuropeak Pro - Grand Rapids, MI

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DIVISION: Neurocore LLC  
POSITION: Client Service Representative - Neuropeak Pro - Grand Rapids, MI  
LOCATION: Neuropeak Pro - Grand Rapids, MI
FULL-TIME/PART-TIME: Full-Time

DESCRIPTION

ABOUT NEUROPEAK PRO

Neuropeak Pro optimizes human performance. Regardless of line of work, better performance leads to greater results. These results can take the form of more wins for a team, higher productivity for a business unit, or increased recovery, focus, and creativity for an individual. Neuropeak Pro develops training programs that help individuals reach their full potential. Neuropeak Pro is a growing organization based in Grand Rapids, MI.

Neuropeak Pro employees work in an open office environment and function as a collaborative team. Candidates who are energetic, professional, and thrive on interacting with others will be successful in this position. We believe in working hard and taking recovery seriously. Neuropeak Pro places an emphasis on high standards of work product, but also respects personal commitments.

POSITION OVERVIEW

The Neuropeak Pro Client Service Representative (CSR) will serve customers by providing coaching, technical support, ensuring clients meet program goals, outcomes, and receive individualized care. This role will need to be able to troubleshoot technology issues, maintain HIPPAA compliance while handling sensitive data and information, and exercise flexibility of schedule for clients in various time zones.

The main responsibilities include client support; working with clients to maximize their Neuropeak Pro experience you will monitor their progress, provide relevant education that meets their needs, and review program outcomes. Delivering outstanding client service with a high level of professionalism and integrity, your work will help clients develop lasting skills that they can utilize throughout their lives. A strong candidate for this role will embrace the challenges, excitement, and ambiguity of building a start-up.

DUTIES AND RESPONSIBILITIES

EDUCATION AND EXPERIENCE

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

THIS POSITION IS CURRENTLY ACCEPTING APPLICATIONS.

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